Refunds & cancellation
Last updated: July 30, 2026
The short version: the trial is genuinely free, cancelling is easy and immediate, and every charge can be refunded in full for 14 days.
The free trial
- Every subscription starts with a 14-day free trial. A card is required to start it, but nothing is charged during the trial.
- Cancel any time before the trial ends and you will never be charged at all.
- So the first charge is never a surprise, we email you 3 days before and 1 day before the trial converts, naming the amount and the date.
Cancelling
- Go to your account page → "Open billing page" → cancel.
- Cancellation takes effect at the end of the period you've already paid for — you keep full access until then, and there are no further charges.
- Your preferences and favorites are kept, so if you resubscribe later you pick up where you left off. If you'd rather remove everything, you can delete your account from the same page.
Refunds
- Not happy? Email help@mytailoredmenu.com within 14 days of any charge and we'll refund it in full.
- Refunds are processed by Paddle, our merchant of record, back to your original payment method, and typically appear within 5–10 business days depending on your bank.
About the charge on your statement
Payments are handled by Paddle, so the charge on your card statement comes from Paddle, not "My Tailored Menu" — it will look like MYTAILMENU. If you see that and don't recognize it, it's very likely us — email before disputing and we'll fix whatever is wrong, faster than a dispute would.
How to reach us
help@mytailoredmenu.com — a person reads it. Include the email address on your account so we can find your subscription quickly.