Refunds & cancellation
Last updated: July 29, 2026
The short version: the trial is genuinely free, cancelling is easy and immediate, and if the first charge wasn't what you wanted, we'll give it back.
The free trial
- Every subscription starts with a 14-day free trial. A card is required to start it, but nothing is charged during the trial.
- Cancel any time before the trial ends and you will never be charged at all.
- So the first charge is never a surprise, we email you 3 days before and 1 day before the trial converts, naming the amount and the date.
Cancelling
- Go to your account page → "Open billing page" → cancel. Two clicks, no phone calls, no retention scripts.
- Cancellation takes effect at the end of the period you've already paid for — you keep full access until then, and there are no further charges.
- Your preferences and favorites are kept, so if you resubscribe later you pick up where you left off. If you'd rather remove everything, you can delete your account from the same page.
Refunds
- Your first charge is covered by a 14-day money-back promise. If the subscription isn't right for you, email us within 14 days of that first charge and we'll refund it in full — no forms, no interrogation.
- Later renewal charges aren't automatically refundable, but if something has gone wrong — you meant to cancel, something broke, anything that feels unfair — email us and a person will sort it out. We would rather refund a month than argue about one.
- Refunds are processed by Paddle, our merchant of record, back to your original payment method, and typically appear within 5–10 business days depending on your bank.
About the charge on your statement
Payments are handled by Paddle, so the charge on your card statement comes from Paddle, not "My Tailored Menu" — it will look like MYTAILMENU. If you see that and don't recognize it, it's very likely us — email before disputing and we'll fix whatever is wrong, faster than a dispute would.
How to reach us
hello@mytailoredmenu.com — a person reads it. Include the email address on your account so we can find your subscription quickly.